TUI Global Hotel Awards
The TUI Global Hotel Awards is an annual award ceremony where TUI Group, on behalf of its 20 million guests, recognise and celebrate the hotels in its portfolio which have delivered outstanding service and quality.
The winners are selected through careful evaluation of feedback provided by TUI hotel guests. Their opinions determine the honourees exclusively, the TUI Global Hotel Awards aims to reflect the satisfaction and acknowledgment of our guests who have directly experienced the service and quality delivered at each hotel.
External content
At this point you will be shown external content. Click 'Show external content' if you agree. For more information, please see our privacy policy.
Criteria
Criteria for the 2025 TUI Global Hotel Awards.
Minimum CSQ feedback:
After returning from a TUI holiday, our guests have the option of providing feedback on every part of their holiday, including their hotel experience. These Customer Satisfaction Questionnaires (CSQs) are what the winners of the TUI Global Hotel Awards are based on. In order to be included in the selection process and eligible for an award, each hotel must attain a minimum accommodation score that is within the top 10% of TUI's global program to be evaluated. The best performing hotels will then be considered for an award.
Certification
All eligible hotels should either be certified to a GSTC-recognised standard, e.g. Travelife, or have committed to being certified by October 2024.
Award Categories
Below are the categories that will be awarded at the TUI Global Hotel Awards 2025.
Best Hotel TUI Nordic
The hotel honoured as the Best Hotel TUI Nordic has achieved the highest accommodation score from our Finnish, Norwegian, Danish, and Swedish guests over the past year.
Best Hotel TUI Belgium
The hotel honoured as the Best Hotel TUI Belgium has achieved the highest accommodation score from our Belgian guests over the past year.
Best Hotel TUI Netherlands
The hotel honoured as the Best Hotel TUI Netherlands has achieved the highest accommodation score from our Dutch guests over the past year.
Best Hotel TUI Germany, Austria & Switzerland
The hotel honoured as the Best Hotel TUI Germany, Austria & Switzerland has achieved the highest accommodation score from our German, Austrian and Swiss guests over the past year.
Best Hotel TUI Poland and Czech Republic
The hotel honoured as the Best Hotel TUI Poland and Czech Republic has achieved the highest accommodation score from our Polish and Czech guests over the past year.
New: Best Hotel TUI France
Best Hotel TUI France is awarded to the hotel with the highest accommodation scores given by our French guests.
Best Hotel UK & Ireland
The hotel honoured as the Best Hotel TUI UK & Ireland has achieved the highest accommodation score from our British and Irish guests over the past year.
Best Hotel TUI Blue
This category celebrates the highest scoring hotel in our entire TUI Blue portfolio worldwide and is based on feedback provided by guests across all source markets the respective hotel is available to.
Best Hotel Overland
The Best Hotel Overland covers hotels in TUI´s portfolio that in certain markets are available over land, as opposed to by flight or by sea.
Best Hotel Cities
This category recognises and celebrates the city hotel in TUI´s portfolio which have received the highest accommodation score among guests from all source markets the hotel is available to.
Best Hotel Spain, Portugal & West Africa
This category honours a hotel located in Spain, Portugal, or the West Africa region that has received the highest accommodation score from guests across all source markets the hotel is available to.
Best Hotel Long Haul
Best Hotel Long Haul Award is given to the highest scoring hotel based in a long-haul location.
New: Best Large Hotel
This hotel has the highest number of guests in combination with the highest accommodation score in the period under review. The score is based on guest feedback from all of TUI´s source markets this hotel is available to.
New: Best Newcomer
The recipient of this award has made it into the Top 100 list this year and has the highest accommodation score of all the new hotels on the list for the period under review.
TUI Hotel Sustainability Award
This award recognises the most exciting, inspiring, and innovative hotel sustainability initiative of the last 12 months.
TUI Care Foundation Award
The TUI Care Foundation Award category celebrates the important role that hotels play in supporting its projects on the ground.
Best Hotel Globally
The crown jewel of the TUI Global Hotel Awards - this category celebrates the hotel with the absolute highest accommodation score across all markets and destinations. A true industry leader delivering outstanding hotel experiences.
Lifetime Achievement Award
This category pays tribute to an individual, hotel, or hotel group that has made a positive impact on our industry.
Winners 2025
At TUI we are privileged to collaborate with some of the best hotels in the world, not only are they exceptional industry professionals they also tend to our mutual guests in an exemplary way. As their partner it is our honor to celebrate them for their outstanding commitment to the highest quality standards. The honorees represent the top 10% of TUI’s entire hotel program worldwide. TUI Global Hotel Awards Quality Winners are hotels in our portfolio who have achieved exceptionally high accommodation satisfaction scores and are guest favourites.
Winners 2025
Best Hotel TUI Nordic
Flamingo Paradise Beach Hotel
Best Hotel TUI Belgium
Rixos Sharm El Sheikh Adults Only
Best Hotel TUI Netherlands
Steigenberger Coraya Beach
Best Hotel TUI Germany, Austria & Switzerland
Acanthus Cennet Barut Collection
Best Hotel TUI Poland and Czech Republic
Hotel Meryan
Best Hotel TUI France
Club Lookéa Maspalomas
Best Hotel UK & Ireland
TUI BLUE Barut Andiz
Best Hotel TUI Blue
TUI BLUE Barut Andiz
Best Hotel Overland
TIME TO SMILE Aparthotel Golden Lodges
Best Hotel Cities
H10 Casa de la Plata
Best Hotel Spain, Portugal & West Africa
Grupotel Parc Natural & Spa
Best Hotel Long Haul
TUI BLUE Olhuveli Romance
Best Large Hotel
Riu Gran Canaria
Best Newcomer
Constantinou Bros Asimina Suites Hotel
TUI Hotel Sustainability Award
Akra Hotels
TUI Care Foundation Award
Metaxa Hospitality Group
Best Hotel Globally
Lindos Blu Luxury Hotel & Suites
Lifetime Achievement Award
Carmen Riu of RIU Hotels & Resorts
Lifetime Achievement Award
TUI is proud to announce that the former CEO of RIU Hotels & Resorts, Carmen Riu Güell, has been honoured with the TUI Lifetime Achievement Award at the TUI Global Hotel Awards 2025. A visionary, a pioneer, and an icon of hospitality - She has made an indelible mark on the industry.