This accolade recognises the commitment and effort of the hotels to exceed the expectations of its customers with excellent facilities and impeccable service every day, something that is reflected in the many positive reviews. To be honoured with this prestigious award, hotels must have collected a minimum of 50 opinions from their customers during the past year and must have been recommended by at least 90% of their former customers. In addition, the hotel must not have violated the HolidayCheck code of conduct.
The winners of the HolidayCheck Award 2020 for RIU are:
The international RIU chain was founded in Mallorca by the Riu family in 1953 as a small holiday firm and is still owned by the family's third generation. The company specialises in holiday resorts and over 74% of its establishments offer its acclaimed All Inclusive by RIU service. With the inauguration of its first city hotel in 2010, RIU is expanding its range of products with its own line of city hotels called Riu Plaza. RIU Hotels & Resorts now has 98 hotels in 21 countries. In 2024, the chain welcomed 6,7 million guests and provided jobs for a total of 38.055 employees. RIU is currently the world's 40th ranked chain, one of the Caribbean's most popular, and the fourth largest in Spain in number of rooms.