Submitter: Kathrin Glöckner
Re. Item 2 and 3 of the Agenda: Resolution on the discharge of the members of the Executive Board and Supervisory Board.
At the general meeting, I will ask the other shareholders to vote against the “Discharge of the Executive Board and Supervisory Board” on agenda items 2/3.
Reasoning:
As a guest in a Robinson Club in Jandia on Fuerteventura, I had the experience that the standards of high-priced premium locations were not met by the company. The chairman of the board is informed about the process.
It is feared that this will have a negative impact on the company's business results in the medium and long term.
In order to enable the other shareholders to make an assessment, I will report on my personal experiences below:
During a stay at the aforementioned club in December 2023, I discovered while using the toilet that my room was infested with cockroaches. Research has shown that it must have been known for some time at least that this infestation existed, as is otherwise to be expected in much cheaper apartments.
As can be seen from entries on the club's electronic bulletin board, other vacationers also report unreasonable encounters with cockroaches, even in the apartment's bed. As a result, a holidaymaker left the next day after spending the first night in the club's foyer. Scenes that are otherwise known from so-called “descents” are described there.
Such conditions are absolutely unacceptable for premium holidaymakers. The fact that a rental is still taking place knowing that such an infestation is occurring is, in my opinion, an unacceptable situation.
I will report to the general meeting about unsustainable hygienic conditions in the Robinson Club mentioned, about which I also informed the CEO.
A remedy by immediately moving to a cockroach-free room was refused, while on the other hand it was expected to use the room during and immediately after an intensive chemical treatment for vermin. In doing so, demonstrably incorrect information was given about the agent used.
The conditions described are one thing. Dealing with complaints from company employees, as well as the CEO himself, is another matter.
In response to my complaint to the chairman of the board, he informed me that for a guest in this Robinson Club “a few cockroaches a day are acceptable”.
It is well known that cockroaches have the habit of coming out of their hiding places in the dark, i.e. at night. As a result, guests of a Roinson club are expected to receive such visitors in their beds while sleeping.
There will come a time when society will sorely miss customers who feel cheated out of fair return.
Customer-oriented successful management looks different.
In this way, the aura of a special holiday in a Robinson Club has worn off faster than many people can imagine.
You may support the counter-motion by voting "NO" on the respective agenda items in each case.