PRINCIPLE

1 AND 2  

SUPPORT FOR HUMAN RIGHTS AND PREVENTION OF HUMAN RIGHTS VIOLATIONS

Code of Conduct updated in 2019. Training and worldwide whistleblower system is in place for reporting violations.

TUI pledges to uphold all internationally proclaimed human rights as specified in the UN Guiding Principles on Business and Human Rights.

TUI became a signatory to the UNWTO Global Code of Ethics in 2012.

Statements on Modern Slavery published online here.

The whistleblower system called ‘Speak Up’ implemented in 2013 was extended to all TUI jurisdictions in 2016. In 2020, 50 reports were received via the ‘Speak Up’ system and investigated.

Modern Slavery Human Rights working group assess risks, assign tasks and monitor progress of measures.

Over 8,000 customer-facing colleagues trained on human rights in tourism.

3 TO 6

FREEDOM OF ASSOCIATION, ABOLITION OF FORCED AND CHILD LABOUR, ELIMINATION OF DISCRIMINATION

Signatories to The Code of Conduct for the Protection of Children from Sexual Exploitation in Travel and Tourism (“The Code”).

Our hotels and those of our hotel partners are required to align to a GSTC recognized sustainability certification process, which includes Human Rights components, as part of the contractual relationship (TUI Partners).

Signatory to the German Diversity Charter Diversity at TUI approach to increase the proportion of women in managerial functions Annual Report p86.

TUI continues to be a member of The Code, submitting an annual report.

43 million ‘Greener and Fairer’ holidays delivered between 2015 - 2020 in hotels achieving sustainability certifications (3.8 million in 2020, a lower amount due to the COVID-19 pandemic).

28.5% women in managerial positions
30.0% of Supervisory Board is female
57.8% of the employees at TUI Group are women
20.1% of the employees at TUI Group work part time

TUI Europe Forum In 2020 50 employee representatives from 11 countries were delegated to the Forum.

7

A PRECAUTIONARY APPROACH TO ENVIRONMENTAL CHALLENGES

Expansion of cruise environmental reporting to monitor water consumption and waste.

Working on biofuels.

Reduction of single use plastic across TUI’s businesses.

13.6 litres of waste produced and 107 litres of fresh water per guest night across TUI’s cruise businesses in 2020.

TUI engages in industry initiatives and research programmes such as the Sustainable Aviation Fuel Users Group to help scale up sustainable aviation fuels of the future.

TUI met its target to eliminate 250 million pieces of single use plastics by 2020, by removing 257 million pieces. TUI joined the Advisory Committee of the Global Tourism Plastics Initiative in 2020.

8

PROMOTE GREATER ENVIRONMENTAL RESPONSIBILITY

Showcasing environmental initiatives in TUI Hotels Resorts.

Promotion of environmentally responsible hotels and excursions.

Investment in technology and renewable energy food waste reduction, plastic reduction, nature conservation and local products.

Highlighting sustainably certified hotels and more sustainable excursions to customers. Over 5 million TUI Collection excursions delivered between 2015 – 2020 (0.36 million in 2020, lower due to the COVID-19 pandemic).

9

DEVELOPMENT AND DIFFUSION OF ENVIRONMENTALLY FRIENDLY TECHNOLOGIES

Modernisation of the aircraft fleet and continual commitment to new technologies and processes.

New cruise ships with industry leading technology.

Use of renewable energy.

Due to the grounding of the 737 MAX, TUI has not been able to roll out the fleet renewal as planned.

Airline intensity emissions improved by 3.6% against our baseline (2019 verse 2014).

TUI Cruises’ new build ships’ combined exhaust gas treatment systems deliver up to 99% lower sulphur emissions, 75% lower nitrogen oxide emissions.

Several hotels of TUI Hotels Resorts use renewable energy, e.g. solar energy at Robinson Apulia, TUI Blue Orquidea or geothermal energy at Riu Bravo.

10

ANTI CORRUPTION

Code of Conduct Supplier Code addresses ethical, social and legal expectations of business partners.

In 2020, due to COVID-19 we did not expand to new destinations and reduced our existing operations significantly. We continued the due diligence processes initiated in previous years.